Disputes Last update 11 months ago

  • Communication and Resolution: In the event of a dispute between buyers (businesses) and creators on our marketplace, we encourage open and constructive communication to reach a mutually satisfactory resolution. We recommend that parties engage in respectful dialogue and make genuine efforts to resolve the issue before escalating the matter.

  • Direct Communication: We encourage buyers and sellers to address concerns or disputes directly with each other through our platform's messaging system. This allows for clear documentation of conversations if we are needed to escalate the matter and helps facilitate effective communication.

  • Mediation: If the parties are unable to resolve the dispute through direct communication, we offer mediation services to assist in finding a fair resolution. Mediation involves a neutral third party who will facilitate discussions and help the parties find a mutually agreeable solution.

  • Dispute Escalation: If mediation is unsuccessful or not applicable, the dispute may be escalated to our support team for further review. Both parties will be asked to provide relevant information and evidence to support their case. Our team will assess the situation and make a determination based on the available information.

  • Resolution Outcomes: If a resolution is reached, the parties will be encouraged to document the agreed-upon terms and take any necessary actions to fulfill their obligations. If a resolution cannot be reached, our team may make a final decision based on the evidence presented and any relevant policies or guidelines.

  • Fairness and Impartiality: We strive to provide a fair and impartial dispute resolution process. Our team will assess disputes objectively, taking into account the information provided by both parties and any relevant platform policies or guidelines. Our goal is to reach a resolution that upholds the integrity of the marketplace and protects the interests of all parties involved.

  • Binding Decisions: Any decisions made by our support team or appointed mediators regarding dispute resolution are considered final and binding. Parties involved are expected to adhere to the resolution outcome and fulfill their obligations accordingly.

  • Banning accounts: We have a strict one strike policy with integrity. Any account that has not upheld the agreement between both parties will face permanent banning from the platform. We have 0 tolerance for scammers or users who do not practice community guidelines, and want to provide a trusted and safe platform for everyone to use.